KanjiMate Support

How iCloud Sync Works

KanjiMate syncs through your own iCloud account, with no separate sign-in. Your reviews, favorites, notes, stories, tags, groups, Practice Writing records, study history, Deck Settings and recent searches all sync, for free and Premium alike.

Appearance, Keep screen on and the daily reminder stay on each device. The app has no switch for sync; to turn it off, go to iOS Settings ▸ [your name] ▸ iCloud and turn off KanjiMate.

Settings ▸ Synchronization shows "Synced" when your iCloud account is reachable. That does not mean every change has arrived on your other device yet, so keep KanjiMate open on both for a few minutes after a long session.

My Progress Is Missing on a New Device

Sign in with the same Apple Account, open KanjiMate and wait. A bar above the tab bar reads "Restoring from iCloud" while your data comes down, then "Restored from iCloud".

If it reads "iCloud data not downloaded" instead, tap Details. Your data is still on iCloud and nothing has been deleted: restart the device, then open KanjiMate and wait a moment. Reinstalling the app does not help and is not needed.

Without iCloud, your data lives only on that device. KanjiMate has no export, so deleting the app while sync is off deletes your progress with it.

Repair iCloud Data

Sync can occasionally leave two copies of the same record. When KanjiMate finds them, it offers "Repair iCloud Data" above the tab bar, or, if there are many, before the app opens.

Repair Safely merges the copies on this device and sends the result to iCloud; your data is kept. Keep the app open for a few minutes afterwards before you switch devices.

Restoring Premium

Premium belongs to the Apple Account that bought it. On a new device, or after reinstalling, open Settings ▸ Restore Purchases, or tap Restore Purchases on the Premium screen.

"No Purchases Found" means the Apple Account signed in to the App Store on this device has no Premium purchase. Check which account that is in iOS Settings and try again.

"Purchase Pending" means the purchase is waiting for approval, for example through Ask to Buy. Premium unlocks by itself once it is approved, so there is no need to buy again.

Premium is now a one-time Lifetime purchase. A Monthly or Annual subscription bought in an earlier version keeps working until you cancel it, under Settings ▸ Manage Subscription. Refunds are handled by Apple, through reportaproblem.apple.com.

What Is Free and What Needs Premium

Free, for all 2,230 kanji: the dictionary, radicals and components, stories, Stroke Animation, Practice Writing, search, favorites, widgets, iCloud sync and every achievement. The whole study system is free for the 103 N5 kanji, with every mode and FSRS scheduling.

Premium adds N4 to N1 kanji to your deck, lets you create and assign tags and groups, and opens the full reports: charts, the yearly heatmap, the monthly calendar and your whole study history.

If an earlier subscription ends, nothing is deleted. Cards above N5 stay in your deck and come back into your sessions when Premium does, and your tags and groups stay visible.

A Kanji Is Not in My Reviews

Favorites and your deck are separate. The star is a bookmark; only cards in your deck come up for review. Choose Add Card on a kanji's page or in its ••• menu, or add a whole level from that level's ••• menu ▸ Manage Cards ▸ Add Cards.

Remove Card deletes that card's review history, so the app asks first for any card you have already studied.

Too Few or Too Many Cards a Day

Open the Learning tab and tap Deck Settings. New cards per day runs from 0 to 100 and starts at 20. Desired retention, 90% to begin with, sets how often cards come back: higher means more reviews.

Maximum reviews per day, under Advanced, starts at 200. When you reach it, the app says "Today's Review Goal Reached" and lets you continue anyway or adjust the number. No plan sets these limits; they are yours to change.

Reset to Default puts these settings back. It does not touch your cards or your progress.

A Session Did Not Change My Schedule

Only Today's Due and Learn Ahead update your review schedule. Difficult Cards, Learning Cards, Random Review, Preview New Cards and practicing a group are extra practice and schedule nothing.

The question mark on the Choose Study Mode sheet explains each mode and how FSRS spaces your reviews.

My Writing Score Looks Low

The score is out of 100: Strokes 5, Order 20, Accuracy 50 and Shape 25. Strokes counts only when the number of strokes is exact, and any stroke out of order keeps the total below 90, however good the shape.

In a Draw review the score becomes your grade, with limits: using Guide or Hint holds it at Hard, a new card cannot rate above Hard, and Easy needs the exact stroke count in the right order. The review says which limit applied.

A finger and an Apple Pencil both work.

The Daily Reminder Does Not Arrive

Turn it on in Settings ▸ Notifications ▸ Daily Reminder; it starts off, and its time starts at 9:00 AM. It is sent only on days you have not studied yet.

If notifications for KanjiMate are off in iOS Settings, the switch turns itself back off. Allow them there, then turn the reminder on again. The reminder is set per device, so set it on each one you use.

Widgets

Favorite Kanji and Learning Kanji show one of your favorites or one of your deck's kanji, on the Home Screen or the Lock Screen. Study Streak, Week Streak and Streak show your streak and this week's study.

Widgets refresh about once an hour and whenever you change something in the app. "No Favorites" means no kanji has a star yet.

Before You Write

Update to the latest version of KanjiMate when you can; it needs iOS 26 or iPadOS 26 or later. The app is in English.

If the problem is about one kanji, tell us the character and the screen you were on, for example its Practice Writing canvas or a Quiz review.